Shipping Policy

Thank you for visiting Trapoz Contractors​. Following are the terms and conditions that constitute our Shipping Policy.

1.     Domestic Shipping Policy

1.1 Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on Sundays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

1.2 Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Delivery Zone Estimated delivery time Shipment cost
Self – Service Pick-up at our store 1-2 business days Free
In – House Delivery Service Nairobi, Kiambu and its Environs 1-2 business days Kes. 500
3rd Party Delivery Service Outside Nairobi and Kiambu and within Kenya 1-3 business days Kes. 1000
3rd Party Delivery Service Uganda, Tanzania, South Sudan, Ethiopia 1-7 business days Kes. 2,000

Delivery delays can occasionally occur.

1.3 Shipment to P.O. boxes addresses

Trapoz Contractors ships to addresses.

1.4 Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped .

1.5 Customs, Duties and Taxes

Trapoz Contractors ​is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

1.6 Damages

Trapoz Contractors is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

2.     International Shipping Policy

We currently do not ship outside the East African Community however Specific consideration can be made.

Refund Policy

Our ​Refund Policy​ provides detailed information about options and procedures for Refund your order.

Return Policy

Our ​Return Policy​ provides detailed information about options and procedures for returning your order.